ProBuild

Support

Effective August 3, 2026

ProBuild is construction project management software for contractors: crew time tracking, daily logs, job site photos, expenses, and schedules in the field, with estimating, contracts, and billing back at the office.

Contact us

Email gtrsupport@goldentouchremodeling.com. We answer during business hours, Monday through Friday, 8am to 5pm Pacific, and aim to reply within one business day.

When you write in, it helps to include your name, the company your account belongs to, the device you are using, and what you were doing when the problem happened.

Common questions

I can’t sign in.ProBuild accounts are created by your company’s administrator, not by signing up yourself. If your email or PIN is rejected, check with your administrator that your account exists and is active. If you use Google sign-in, make sure you are picking the same Google account your company registered.

I’m not getting arrival reminders.Arrival and departure reminders need two things: notification permission, and location permission set to “Allow all the time” on Android or “Always” on iOS. Open Settings inside the app and check the Notifications & Location panel, which shows exactly which permissions are granted and lets you re-request them.

My time entry is wrong. Ask your manager to correct it. Managers can edit crew time entries from the ProBuild web app.

Photos or receipts won’t upload. Uploads need a working data connection. On a weak job site signal the upload retries; if it keeps failing, try again on Wi-Fi.

Privacy and your data