Delete Your Account

This page explains how to request deletion of your ProBuild account and the data associated with it. It applies to both the ProBuild web application and the ProBuild Field mobile app (com.goldentouchremodeling.probuild).

How to request deletion

Email gtrsupport@goldentouchremodeling.com from the email address on your ProBuild account, with the subject line “Account deletion request”. Tell us the name of the company your account belongs to so we can locate it.

We verify that the request comes from the account holder, then confirm by email when the deletion is complete. We aim to complete requests within 30 days and will not take longer than 90 days.

You can also ask your company’s ProBuild administrator to deactivate your account immediately. Deactivation blocks sign-in right away; a deletion request additionally removes the underlying data as described below.

What gets deleted

• Your user profile: name, email address, profile photo, role, and PIN.
• Your linked Google sign-in association.
• Location points collected for job site arrival, departure, and clock-in verification.
• Push notification tokens and device identifiers tied to your account.
• Photos, videos, and receipt images you uploaded that are not attached to a completed project record.

What is retained, and why

Some records cannot be deleted on request because the contracting company that employs or engages you is legally required to keep them:

• Time entries and payroll records — retained for the period required by federal and state wage and hour law, generally at least three years.
• Expense records, receipts, and financial transactions — retained for tax and accounting purposes, generally at least seven years.
• Project records such as daily logs, contracts, change orders, and job site documentation — retained as business and warranty records for the contracting company.

Where we retain these records, we disassociate them from your personal profile and keep only the minimum needed to satisfy the obligation. They are not used for any other purpose.

Deleting the app

Uninstalling the ProBuild Field app removes the app and its locally stored sign-in token from your device, but does not by itself delete your account. Use the email request above to delete the account.

Questions

See our Privacy Policy for the full description of what we collect and how long we keep it, or write to gtrsupport@goldentouchremodeling.com.